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We endeavour to deliver your order within 2-5 working days. Our Customer Service team will contact you either by phone or email with exact delivery details after your order has been processed. Please have any special delivery information that you think we will require to hand.

The Flooring Lab currently only delivers to the South East of England. If you are unsure if we deliver to your area, please get in touch.

If you have any other questions on delivery, you can take a look at the Delivery section on our FAQs page.


If you need to return an item, please contact our Customer Service team who will deal with any issues you may have with the services we provide. Any feedback, good or bad, helps us to improve our service for future customers.

Claims for damaged goods must be made within 14 days of delivery.